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​Impostores y estafas

No se deje estafar

ComEd cares about your safety. We regularly receive reports of individuals posing as ComEd employees. We want to help you be better informed and avoid being the victim of a scam or energy-related fraud.

These imposters may contact you and falsely claim that your electric service will be disconnected unless payment is made. They may instruct you to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information. También utilizan una táctica denominada “spoofing” para manipular el número telefónico mostrado en el identificador de llamadas para que parezca un número de ComEd.

What You Should Know

We will never call or come to your home or business to:

  • Sell you electricity
  • Ask for immediate payment with a prepaid cash card or cryptocurrency such as bitcoin
  • Ask for your account number or other personal information such as Social Security Number or Tax Identification Number
  • Ask to see your energy bill

ComEd never collects payments at kiosks that issue prepaid cash cards or cryptocurrency such as bitcoin.

How you can recognize a ComEd employee:

A ComEd field employee may knock on your door if we are unable to access our equipment, like the meter or pedestal transformer. You can identify a ComEd employee by:

  • Uniform - all ComEd field employees wear a uniform with the ComEd logo, including a shirt and safety ves
  • ID - employees will be wearing a ComEd ID badge with their name and ComEd listed
  • Vehicle - ComEd vehicles are white in color with a ComEd insignia on the car or truck

To confirm that someone is really a ComEd employee, call 1-800-EDISON-1 (1-800-334-7661) before engaging with the person.

We also ask customers to be wary about sharing the following information:

  • Número de cuenta de ComEd
  • Passwords to your accounts
  • Information on your last payment
  • Número de seguridad social
  • A copy of your energy bill

If at any time you are uncomfortable, or you feel you are experiencing suspicious behavior, call 1-800-EDISON-1.

Denuncie estafas telefónicas

Si cree que ha sido objeto de una estafa por teléfono, ComEd le recomienda comunicarse de inmediato con la Oficina del Fiscal General de Illinois al 1-800-386-5438 (TTY 1-800-964-3013), o visite el sitio web del Fiscal General de Illinois y seleccione el enlace “Protecting Consumers” (Protección al consumidor).

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Denuncia de robo de identidad

Si cree que su identidad ha sido robada y se ha abierto una cuenta ComEd en su nombre, puede realizar una reclamación sobre la actividad fraudulenta al completar una declaración jurada.

Identity Theft Affidavit (PDF)

Envíe por correo o fax los formulario completos a:

ComEd
Atención: Revenue Management
P.O. Box 2550
Chicago, IL 60690-2550

Fax: 1-630-684-2888

© Commonwealth Edison Company, 2019. Todos los derechos reservados.
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