Standard Online Application FAQs

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Can I use the online application to apply for all types of projects (e.g., custom and streetlighting)?

Not at this time. Currently, the online application is only available for standard offering incentives.

How do I obtain my login credentials?

You must create an account if you are a first-time user. To create an account, select the "Sign In" button in the top right corner and choose "Create a new account." On the next screen, enter your information and click "Submit," which will send you an email confirmation. You may get started on your application once you click on the link in the confirmation email.

What browser should I use to start my online application?

The online application works with any browser; however, performance is enhanced with Google Chrome, Mozilla Firefox or newer versions of Internet Explorer (v11, v10)

On the "Customer" tab, it is only giving me the option to select one facility type. What if my project has multiple facility types?

If your project has multiple facility types, you should select your main facility type in this tab. When you reach the "Equipment" tab, you will have the ability to select the specific facility type for each measure you are requesting.

I have added the measures that I would like to apply for in the “Equipment” tab, but I do not see the total incentives that I am requesting. How can I preview my total calculated incentives?

At the top of the page, click the blinking calculator icon next to the “Add Equipment” button to calculate the current requested incentive.

I am in the “Equipment” tab entering my information for an incentive measure, but I need to reference the measure specifications. Is there a way to view this after adding the equipment?

Yes, you can view the specifications for any measure by clicking the information button (represented by an “i” icon) next to the measure name.

I need to go back to a previous page, but the browser back button is not working for me. Is there a way I can go backwards in my online application to make an edit?

Yes. The browser back operation is disabled on the Standard Online Application tool, but you can go back to a different tab by selecting a section on the timeline or by selecting the “Previous” button.

Are there any measures or targeted offerings not available right now through the standard online application?

The following items will be available online at a later date. Please apply for incentives by downloading Applications and Worksheets from ComEd.com/Applications.

Energy management systems
Comprehensive Energy Savings bonus
Office Space application
Retail Space application

I accidentally deleted all of the upload options on the “Document Upload” tab. Is there a way to get these options back?

Yes, click the drop-down menu under the “Document” header to select which documents you will need to upload. As a reminder, Scope of Work and Specification Sheets are required documents.

I am on the “Review” page and I just noticed a mistake that I need to fix. The navigation tool on the top of the page is gone, and I don’t see a “Previous” button on this page. Is it too late to go back and make an edit?

No, it is not too late. To make this change, you must navigate to the bottom of the page and select the “Edit” button.

I just finished my application and clicked “Submit.” How long will it take for me to receive confirmation of my submittal?

You should receive your confirmation email within 10 minutes of submitting the application.

I signed in as a guest. Am I still able to look up my application status?

Yes, once you submit an application you can click the “Track Application” option in the top right corner of the page and input the email you used under your Guest Account. This will bring you to your application status page. You can also reach this page by clicking the link in the email you receive after submitting the application.

If I need to make a change to my application, what should I do?

As long as you have not submitted the application, you may make changes through the portal. If you need to make a change after the application has been submitted, please contact the program at

Why are the customer’s account and FEIN (Federal Employee Identification Numbers) numbers not visible in the online application that I received for signature?

For digital security purposes, we have not included the customer’s account and FEIN numbers from the auto-populated online application that requires a signature.

How can I get additional assistance?

Support is available by contacting us at BusinessEE@ComEd.com or 855-433-2700.

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Offers are subject to change.

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Standard Online Application FAQs

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